Privacy Policy

Last updated: March 2, 2026

1. Introduction

Naleno Platform Inc. ("Naleno", "we", "us", or "our") operates the Naleno mobile application and web platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Full name, email address, and phone number
  • Professional profile information (skills, tools, certifications, service radius)
  • Business entity information (company name, address)

2.2 Location Data

With your permission, we collect precise GPS location data to:

  • Match you with nearby work orders based on your service radius
  • Verify check-in/check-out at work sites
  • Calculate distance for routing and dispatch purposes

You can disable location services at any time through your device settings. Some features (like check-in verification) may not work without location access.

2.3 Photos and Camera

We access your camera and photo library only when you choose to:

  • Upload work completion photos
  • Submit documentation for deliverables
  • Update your profile picture

2.4 SMS and Text Messages

When you provide your phone number and create an account, we may send you SMS text messages for:

  • Account verification: One-time passwords (OTP) to verify your phone number during registration and login
  • Work order notifications: Alerts about new assignments, routed opportunities, and application status updates
  • Security alerts: Notifications about suspicious account activity or password changes

Message frequency: OTP messages are sent once per login or verification attempt. Work order notifications vary based on your activity (typically 1–5 messages per week).

Message and data rates may apply. SMS messages are sent via Twilio. Your carrier's standard messaging rates apply.

Opt-out: You can opt out of SMS notifications at any time by replying STOP to any message. Reply HELP for assistance. OTP verification messages cannot be opted out of while using phone-based authentication. You can switch to email-based login in your account settings.

By providing your phone number during registration, you expressly consent to receive these SMS messages from Naleno. See our Terms of Service for full SMS terms.

2.5 Push Notifications

We use push notifications to alert you about:

  • New work order assignments and routed opportunities
  • Chat messages from clients and dispatch
  • Status changes on your active work orders
  • Payment updates and wallet transactions

You can manage notification preferences in the app settings or through your device settings.

2.6 Usage Data

We automatically collect device information (device type, operating system, app version) and usage analytics to improve the Service.

3. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain the Service
  • Match engineers with work orders based on skills, location, and availability
  • Process payments and manage financial transactions
  • Facilitate communication between clients, engineers, and dispatchers
  • Send notifications about your work orders and account
  • Improve and personalize your experience
  • Comply with legal obligations

4. Information Sharing

We share your information only in the following circumstances:

  • With clients: Your professional profile, skills, and work history are shared with clients who post work orders you apply to or are assigned to.
  • With service providers: We use third-party services for payment processing (Stripe, PayPal), SMS delivery (Twilio), and cloud infrastructure.
  • For legal compliance: When required by law, regulation, or legal process.
  • With your consent: In any other circumstances with your explicit consent.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted storage for sensitive data, and access controls. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You can request deletion of your account and associated data by contacting us at privacy@naleno.com.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of certain data processing activities
  • Export your data in a portable format
  • Withdraw consent for optional data collection (location, notifications)

8. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: