Provider Resources

Guides, best practices, and tips to help you succeed on the Naleno platform.

Getting Started

Everything you need to set up your account and start receiving work orders.

1. Create Your Account

Sign up as a provider or individual engineer. Add your company details, service areas, and team members.

2. Complete Your Profile

Add skills, tools, certifications, and set your service radius. Complete profiles get matched to more work orders.

3. Start Accepting Work

Browse routed work orders, apply or accept jobs, and communicate with clients through the built-in chat.

Best Practices

Keep Your Profile Complete

Engineers with complete profiles (skills, certifications, tools, profile photo) are matched to 3x more work orders than incomplete profiles.

Respond Quickly

Fast response times improve your reliability score. Try to respond to routed work orders within a few hours, even if it's to ask a clarifying question.

Document Everything

Take clear before/during/after photos. Submit deliverables promptly. Well-documented work leads to faster approvals and better ratings.

Communicate Proactively

Use the built-in chat to ask questions before arriving on-site, send updates during the job, and confirm completion. Clients value transparency.

Enable GPS

Keep location services enabled for accurate check-in/check-out verification. This builds trust with clients and ensures correct time tracking.

Frequently Asked Questions

How do I get paid?

Once the client approves your deliverables, payment is released to your wallet. You can withdraw via PayPal, Wise, Stripe, or bank transfer in your local currency.

Is there a fee for providers?

No. Creating an account, building your profile, and receiving work orders is completely free. You keep 100% of your quoted rate.

Can I manage a team?

Yes. Provider accounts can add team members, create custom roles with granular permissions, and manage engineer assignments.

What if I need help?

Contact our support team through the contact form or use the in-app chat to reach out to the Naleno team directly.

Ready to Join the Network?

Create your provider account and start receiving work orders from clients worldwide.

Apply Now Contact Support